Cancellation & Refund
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Cancellation & Refund Policy
At Maa Kali and Bhagwati Jankalyaan Sahyog Samiti and Shreedonation.com, we strive to maintain the highest level of trust and transparency with our donors and campaign organizers. This Cancellation & Refund Policy outlines the terms under which donations can be canceled and refunded. Please read this policy carefully before making a donation.
1. Donation Cancellations
- Requesting a Cancellation: If you wish to cancel a donation, please contact us immediately at info@shreedonation.com. Provide your donation details, including the transaction ID, donor name, and the campaign to which you donated.
- Time Frame: Cancellation requests must be made within 24 hours of the donation. After this period, we may not be able to process cancellations as funds may have already been allocated to the campaign.
2. Refunds
- Eligibility: Refunds are only available for donations that have not yet been transferred to the campaign organizer or used for the intended purpose. Once the funds are disbursed to the campaign or beneficiary, we cannot process a refund.
- Refund Processing: Upon receiving your refund request, we will review the details and process the refund if eligible. Refunds will be made to the original payment method used for the donation.
- Processing Time: Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
3. Campaign Cancellations
- Organizer-Initiated Cancellations: If a campaign organizer decides to cancel their campaign, they must notify us immediately. Any donations collected prior to the cancellation will be refunded to the donors if the funds have not yet been used.
- Platform-Initiated Cancellations: We reserve the right to cancel any campaign that violates our terms of service, is found to be fraudulent, or is otherwise deemed inappropriate. In such cases, donors will be refunded any contributions made to the campaign.
4. Exceptional Circumstances
- Failed Campaigns: If a campaign fails to meet its fundraising goal, donors may request a refund. Alternatively, they can choose to allow their donation to be used for other ongoing campaigns or projects by Maa Kali and Bhagwati Jankalyaan Sahyog Samiti.
- Misuse of Funds: If it is discovered that a campaign has misused funds, we will take appropriate action, including refunding donors if possible and reporting the misuse to relevant authorities.
5. Contact Us
For any questions or to request a cancellation or refund, please contact our support team:
Maa Kali and Bhagwati Jankalyaan Sahyog Samiti
Hanuman Mandir Chowk, Shakarpura, Ward - 08, Nagar Parishad Bakhri, Distt. - Begusarai, Bihar, Pin Code - 848203
Email: info@shreedonation.comWe value your support and understanding. Your contributions are vital in helping us achieve our mission, and we are committed to ensuring transparency and integrity in all our operations.